Return and Satisfaction Guarantee Policy

We stand behind the quality of our skincare products and want you to be delighted with your purchase. Due to the personal nature and integrity of our skincare formulations, we do not accept returns. This policy ensures that all products you receive are brand new and have been handled with the utmost care.

Our "Love Your Skin" Guarantee

While we can't accept returns, your satisfaction is incredibly important to us! If you're not completely happy with a product, please reach out to us within 30 days of your purchase. We'll gladly work with you to understand your concerns and find a solution. This may include:

• Personalized Consultation: Our skincare experts can help you troubleshoot any issues you're experiencing or provide guidance on product usage.
• Product Replacement: We'll help you select a different product from our line that may be a better fit for your skin's needs, at no additional cost.
• Alternative Solution: In some cases, we may offer an alternative solution to ensure you have a positive experience with our brand.

How to Initiate a Guarantee Claim

To discuss your experience and explore a replacement or solution, please contact our Customer Care team at returns@coletteskincare.com or call us at (919) 249-8284 during business hours. Please have your order number ready to help us assist you more efficiently.

We're committed to helping you achieve healthy, radiant skin and appreciate your understanding of our policy, which allows us to maintain the highest standards of product safety and quality.

Terms and Conditions for Our "Love Your Skin" Guarantee

Our "Love Your Skin" Guarantee is designed to ensure your satisfaction while upholding the integrity of our products. Please review the following terms and conditions:

• Eligibility: This guarantee applies only to products purchased directly from Colette Skincare. It is valid for 30 days from the original purchase date.
• Non-Returnable Products: Due to the nature of skincare products and for hygiene reasons, we do not accept returns. This policy is in place to protect the health and safety of all our customers.
• Initiating a Claim: To initiate a claim under this guarantee, you must contact our Customer Care team via email at returns@coletteskincare.com or call us at (919) 249-8284 within the 30-day eligibility period. You will need to provide your order number and a detailed explanation of your concern.
• Assessment and Resolution: Upon receiving your claim, our Customer Care team will assess your concerns. We reserve the right to request additional information or photographs to better understand the issue. Based on our assessment, we will offer one (or more) of the following solutions:
  • Personalized Skincare Consultation: Our experts will provide guidance on product usage or skincare routines.
  • Product Replacement: We may offer an exchange for a different product.
  • Alternative Solution: In rare cases where an exchange isn't suitable, we may offer another solution as determined by our discretion.
• Limitations:
  • This guarantee is limited to one exchange or solution per original product purchased.
  • The guarantee does not cover products damaged due to misuse, neglect, or improper storage by the customer.
  • Shipping costs for replacement products (if applicable) will be covered by Colette Skincare.
  • This guarantee is non-transferable and applies only to the original purchaser.
  • We reserve the right to refuse a guarantee claim if we suspect fraudulent activity or abuse of the policy.
• Changes to Policy: We reserve the right to modify or discontinue this "Love Your Skin" Guarantee at any time without prior notice.